Filmed live during the 2023 SEMA Show
Is your poor phone etiquette killing your business?
In this session, learn how answering the phone – from before the phone rings to how the shop follows through with each interaction – affects the customer experience.
Hear how real shops are answering the phone and fielding customer questions and walk away with best practices and scripts for raising the bar on your business through the power of mystery shopping.
The FULL SERIES DIGITAL PASS is your BEST VALUE
The RDE Full Series Digital Pass unlocks access to 5 Repairer Driven Education sessions from the 2023 SEMA Show, PLUS the 3 OEM Collision Repair Technology Summit sessions. All 8 sessions for less than $25 per session!
Digital release of this program made possible with support from:
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